The grumpy thread

[sheffcortinacentre]

They don't give a shit as Mitsubishi are doing a runner from the UK so will want to Palm off owners as much as possible.

[artdjones]

12 hours ago, Timewaster said:

Fucking incompetent main dealers.

The Aircon on my daily driver Mitsubishi Outlander failed last October so I booked it into the dealer as it was under warranty.

(See today's courtesy car thread in the modern section).

They told me a tale about needing a valve and it would have to come back to have one fitted, which they did.

The Aircon worked for about a month, by which time it was well into winter so I didn't worry about it until the next service.

At the service they charged me £200(!) to regas the system and that wasn't covered.

Rather miffed, I paid up.

Two weeks later it failed again and was booked back in.

On collection they tried to charge me another £200 which lead to a discussion with the service manager who waived the charge.

Two weeks later it failed again and they said they wanted the car for a week to take the dash out to fully investigate.

I rearranged my work to fit around a car with it all my stuff in it, filled the loan car up with fuel. After one day they said something about a seal and it was ready, I picked it up the next day.

The fix lasted for..... Two weeks.

They had it in again for what was now the sixth time.

The new to the job service adviser rang me to say they couldn't fix it as"they didn't have the technology to find the issue" and it would have to go to an aircon specialist. WTF?

I asked how that would work with the warranty and was told, err I'm not sure.

Also, in all this time the car is now out of warranty.

So basically they have washed their hands of the job and left me to find my own solution.

I called another Mitsubishi dealer and they said that their only Mitsubishi trained mechanic had left.

I called a local mobile aircon specialist who came out and looked at it and said there was no dye in the system, so how have they been looking for a leak? He said he suspects the condenser is the issue and will come back and check for leaks with a UV light in a weeks time. He charged £125.

He also said the dash out story was mad as that would be the exchanger and he has only had 3 fail in 20 years but condensers once a week.

This was a multi franchise Renault,  Dacia, MG, Isuzu dealer and Mitsubishi service centre.

Fortunately they never charged me for any of this warranty work apart from the regas but what a bloody waste of time this has been. I have to take half a day off work every time.

I have yet to get a response to my complaint.

 

As this is an ongoing fault from within the warranty period they are still liable for a free fix. Maybe they need threatening with the small claims procedure? I.E. that you are going to have the work done and the sue them. Put it in writing in an email to the service department, including a timeline of the history of the fault.

[Metal Guru]

35 minutes ago, artdjones said:

As this is an ongoing fault from within the warranty period they are still liable for a free fix. Maybe they need threatening with the small claims procedure? I.E. that you are going to have the work done and the sue them. Put it in writing in an email to the service department, including a timeline of the history of the fault.

Copy the email to the CEO.  See ceoemail.com. Always gets me results.

[Pieman]

Working in Portugal over the weekend, hotels and hire car all arranged by my employer.  Sort out timings and luggage to avoid the worst of the shitshow that currently is Manchester Airport, get there a few hours early on Thursday with everything carefully arranged to be below the hand luggage limit so I didn't have to check in my bags.  Took half an hour to get through security, made it airside in plenty of time so could finally relax.  Went to one of the bars to have lunch, got my wallet out to pay...

...and realised I'd left my fucking driving licence at home.

Thankfully managed to call my employers and had the hire car assigned to me transferred to a colleague who was originally sharing a car with someone else, and he did the driving (greeting me at Lisbon airport by humming the Muppets theme at me!).  But why can't I ever do ANYTHING without fucking some aspect of it up?

[barefoot]

Buying tickets for Download festival. 

As you are probably aware, the ticketmaster site has a countdown feature, which keeps resetting as you progress through the various pages. Got to the last one, I'm entering my credit card details, the countdown ticking merrily away... Nat West wants to send me a One Time Passcode via text. The signal is so shite around here, that I've given up with a smart phone & bought a dim-boy special. No sign of the fucking OTP & ticketmaster timed out on me. Three times I went through that before phoning the bank who after looking at the debacle on my account managed to pre-authorise me for that site. Woo fucking Hoo.

Biffy Clyro & the Darkness here we come.

[Fat_Pirate]

Those twee AirBnb TV adverts are doing my head in, even if I overhear them from another room.  I'm sure they show an equally cloying 'England' one in other countries, full of smiling beefeaters, pearly kings, red phone boxes and roast beef.  Not rain, Wetherspoons microchips and EDL yobs telling them to fuck off back to their own country

[Rocket88]

“I don’t like fuss”….. then why is your simpering mug all over a sodding funeral plan advert then…….

[New POD]

8 hours ago, Pieman said:

Working in Portugal over the weekend, hotels and hire car all arranged by my employer.  Sort out timings and luggage to avoid the worst of the shitshow that currently is Manchester Airport, get there a few hours early on Thursday with everything carefully arranged to be below the hand luggage limit so I didn't have to check in my bags.  Took half an hour to get through security, made it airside in plenty of time so could finally relax.  Went to one of the bars to have lunch, got my wallet out to pay...

...and realised I'd left my fucking driving licence at home.

Thankfully managed to call my employers and had the hire car assigned to me transferred to a colleague who was originally sharing a car with someone else, and he did the driving (greeting me at Lisbon airport by humming the Muppets theme at me!).  But why can't I ever do ANYTHING without fucking some aspect of it up?

Travel for work? Someone mentioned I might need to go to Italy a couple of weeks ago.   I've been trying to get the supplier to solve their issue without a visit to them.  Not sure why it's my job.  MD is trying to cut out quality and supplier development teams. 

Had a teams meeting with them today.  My MD is insisting I and another guy visit This week.  

All well and good but seems that we need to fly from Manchester to Verona on Wednesday, which requires leaving the house at about 4 am.  Anyone know what the queues are going to be like for an 8 am flight? 

And flying back from Milan early Friday. 

Drive to supplier.  With samples of shit parts.  Stay in hotel. Go to supplier' s sub contract heat treatment site. Demand that they do more consistent work (parts are too hard) 

Drive to different hotel close to Milan airport. Get up very early and arrive back in Manchester at mid day.  Total cost each pails inton insignificance when you price up the scrap (30% of everything off an automated assembly line) 

Not sure where my passport is. I have down loaded my Covid vaccine certificate. So all good there. I have my driving licence. 

Don't have a company credit card. 

My colleague?  I barely know him, he's exactly half my age, and is a bit Aspie I think.  I think I'm supposed to mentor him or something.  

 

[myglaren]

Sat on this, dressing gown got trapped under a leg.  Lifted up to free it, pulled it out rom under me and collapsed in a heap.

Could have gone worse.

 

 

[Zelandeth]

Just had - after many, many, many failed attempts - a roofer come and take a look at ours to see if we can get the odd occasional water ingress issue sorted.  Suspected some stuffed flashing.

No... there's an *entire* ridge tile missing - so there's a metre long gap right at the top of the roof on one side of the house (there's no line of sight from the ground so we weren't aware of that!).  Water has obviously got in under there, and pooled where the felt has sagged.  Basically the bottom foot or so basically doesn't exist any more, the tiles are pretty much holding it together.

The other side of the house we don't have any quite so obvious issues - but the pointing around all of the tiles is utterly fscked and judging from the visible bow to it, it ain't much better.

The third and fourth smaller bits of roof we can see from the edges that the felt is stuffed.

Basically...we need an entirely new roof.   Well... basically two normal sized and two smaller ones.

Budget, £15-20K.  Joy.

[grogee]

2 hours ago, Zelandeth said:

Just had - after many, many, many failed attempts - a roofer come and take a look at ours to see if we can get the odd occasional water ingress issue sorted.  Suspected some stuffed flashing.

No... there's an *entire* ridge tile missing - so there's a metre long gap right at the top of the roof on one side of the house (there's no line of sight from the ground so we weren't aware of that!).  Water has obviously got in under there, and pooled where the felt has sagged.  Basically the bottom foot or so basically doesn't exist any more, the tiles are pretty much holding it together.

The other side of the house we don't have any quite so obvious issues - but the pointing around all of the tiles is utterly fscked and judging from the visible bow to it, it ain't much better.

The third and fourth smaller bits of roof we can see from the edges that the felt is stuffed.

Basically...we need an entirely new roof.  Budget, £15-20K.  Joy.

I live in a new build. I had this brilliant* idea that we just move into another new build every 5-10 years when everything starts breaking. 

Unlike cars, there doesn't seem to be a price penalty for wanting to live in a brand new house. 

I know they have their downsides but a £20k roof bill isn't one of them.

(I should add that I'm shit at DIY and hate decorating. Happy to be under a car all day but can't stand house DIY)

[Zelandeth]

52 minutes ago, grogee said:

I live in a new build. I had this brilliant* idea that we just move into another new build every 5-10 years when everything starts breaking. 

Unlike cars, there doesn't seem to be a price penalty for wanting to live in a brand new house. 

I know they have their downsides but a £20k roof bill isn't one of them.

(I should add that I'm shit at DIY and hate decorating. Happy to be under a car all day but can't stand house DIY)

If we had the odd million or so we'd need to get something with realistically enough room for us I'm sure that would be great.

Though in the same breath, everyone I actually know personally who has moved into a new build in the last 20 or so years has said they'd never do it again.  Between asinine rules around what you are and aren't allowed to do and hellish experiences trying to get the developer to sort warranty issues it doesn't sound exactly enjoyable to me.

If we do move into a new build one day, we will have had a significant amount of input during the design stage.  It'll also be situated on enough land we own to ensure we don't wind up with a five storey block of flats in front of the lounge window six months after we move in.

[grogee]

I was being facetious really, but I did kind of like the idea of being in a brand new house all the time with brand new appliances. 

I think we might be moving house soon as we are needing* more space so inevitably we'll be going into a 1930s semi that leaks like a sieve. 

[Zelandeth]

32 minutes ago, grogee said:

I was being facetious really, but I did kind of like the idea of being in a brand new house all the time with brand new appliances. 

I think we might be moving house soon as we are needing* more space so inevitably we'll be going into a 1930s semi that leaks like a sieve. 

Ah, I'm awful at picking things like that up!

The root cause for this problem starting is basically the third or fourth one of the tiles from the right here.

That is basically all we can see of it... looking from the other side you can't see anything past the gutters. 

Those ridge tiles are shaped like so. 

Basically the front part (which we can see) is present just fine...the rear half which actually keeps the weather out is long, long gone.

[High Jetter]

I hear that you've had problems getting roofers to turn up, but might be worth persisting to get alternatve opinions. Or speak to your insurers soon after a really big storm.

[Zelandeth]

34 minutes ago, High Jetter said:

I hear that you've had problems getting roofers to turn up, but might be worth persisting to get alternatve opinions. Or speak to your insurers soon after a really big storm.

To put the "having trouble getting them to turn up" into a context to show how much trouble...

I've been trying to get someone to look at this since May 2014.

This is the first one who has actually turned up.

Well...aside from the crooks who fleeced us for £1600 squirting some silicone sealant to "repair" the atrium about a month after we moved in and then declared themselves bankrupt once we started chasing them.

[High Jetter]

Ouch. Sorry, I've never lived anywhere so deprived of trades.

[Zelandeth]

2 hours ago, High Jetter said:

Ouch. Sorry, I've never lived anywhere so deprived of trades.

Thing is, it's not.  We get fliers through the door virtually daily.  Thing is that there's so much work around that they can just cherry pick the jobs that are easy money.  Nobody wants to get involved in anything involving actually having to do anything that's not just a "white box" type job.

The "that's not worth my getting out the van for" response turns up time and time and time again.  Plumbers, roofers, landscapers, gas fitter, electricians...same across the board.

[goosey]

Decent food but they could’ve at least got the car correct 

[HillmanImp]

I feel your pain with roofers. We must've had half a dozen round, agreed to get some work done for them to fucking vanish off the face of the earth. Keeps happening. 

I think the only way to actually get them to come will be to replace the whole roof. They're just not interested in a couple of grands worth of repair work at the moment it seems, must be boom time for them. 

I saw one of them walking down our drive so thought, yay, finally gonna get it done but no he was popping round the neighbours to give them a quote and 'would be in touch about ours soon'. I've not heard from him obviously. I've decided not to chase and am trying yet another. 

In the meantime its leaking like a fucking sieve. Brilliant eh? 

[barefoot]

It's not just roofers, round here it's any fucker you want to do anything. 

I've taken to leaving reviews along the lines of;

'Most of the reviews on here tell me that XXXXXX is great and well he might be. He certainly turned up for a look at the job promptly enough and returned to his office promising a price by XXXXXX. Not a peep have I heard from him since. As I say, he might be good, but I wish you the very best of luck actually getting him to turn up and do anything.'

[Zelandeth]

Envelope arrived today containing two developed films and two new ones.

Or rather an envelope that has plainly been opened in transit containing one of the new films and naught else arrived.  

Contacted our local delivery office and they have advised that any loose items that have come out of mail are sent to their "dead mail" centre for disposal.  In the case of something like this, destruction.  There's no mechanism at all in place to recover items from there - if the package is damaged in transit and the items fall out, they're gone.

Didn't really expect much luck finding them, but the fact there's not even a mechanism to *try* is really annoying.

Bet someone has felt the envelope and thought it's a greetings card which might have cash in.

Then another parcel arrived which should have contained a full window catch set for the Invacar...they've only shipped one catch rather than four plus all the hardware.  The contact email just bounces back with an invalid address error too.  What fun.

Of course the one they've sent me is the only one on the car that's not in some way broken.

Edit: The weather strip I've bought for the windows is wrong too... though that's my fault at least.  Was sure it was the same as on a Mini, apparently not.

Balls.

[barefoot]

Some of you may remember back in the mists of time that the clutch cable failed on my Scirocco. I was away on my holidays a couple of days later so I booked it in at my man with the most local spanners for the Monday after I got home. I took the keys down to him (in case he had idle time on his hands) in the meantime, and asked him to order in the parts so he'd be ready. I returned from my holiday to find that he'd not collected it, but on the appointed day he turned up, collected it & away he went. A week later I rang to be told he was waiting for parts, today I rang with much grumpiness to learn that they'd just arrived as he was picking up the phone to talk to me. Arsehole. He's done the job today, and a nice smooth clutch he has created, but I'm not very happy with the fucking about-ed-ness of it all and the chasing that I've had to do.

I will pay up but not with the usual, extreme promptness that he's become used to.

I'm taking the little VW to a classic car show on Saturday. Because I'm thinking of becoming an utter fucking twat, I've toyed with the idea of making up one of those little cards for the front window. 'Suzie, the scruffy silver Scirocco was born on blah blag blah bleugh retch retch VOM etc'.

[Lord Sterling]

So I left my old job last week as speaking to customers was becoming irritating and the pay was quite simply what I called a "child's wage"

I've moved into a back office role that is mlstly WFH with a varied attendance into office, my new role it is quite intense with enquiries coming in and these need to completed using a new system I've not used before. Pay is better but 'inside IR35' umbrella. Even with that, its still better than what I got before.

However, until today, training has been very ad-hoc, they are training a trainer at the moment, I'm not sure what happened to the last one, the team is fairly new though. My laptop that I was told would be sent last week has still not arrived and today I just learned that IT were still configuring it, my new manager who has been most helpful has asked for it to be done and sent today to be with me tomorrow. There is no structure to the training so I'm not sure what the heck is going on, even another girl who just joined today has her laptop and passwords already.

Also, twats on quad bikes, its warm so my windows are open but every now again there always some young arsewipe on a twat bike with the loudest exhaust. Fuck off.

[omegod]

Trying to get the MIL over to see her family in Ireland for what may be  her last trip, usually we fly and grab a hire car at the airport for a few days and last time this cost £240

Fuck me with a gilded kipper......£881 for the same deal this time ....... Jeeeesus christ 

[PhilA]

On 5/24/2022 at 7:04 AM, Zelandeth said:

Basically...we need an entirely new roof.   Well... basically two normal sized and two smaller ones.

Budget, £15-20K.  Joy.

That's not bad, I had to fork out 17k for my roof (not insurance money either, ugh) which is about 2600 sqft. Included removal of old roof, heat sealed rubberized underlayment and new top surface (architectural shingle, wind rated 135mph).

Phil

[LightBulbFun]

4 hours ago, Zelandeth said:

Envelope arrived today containing two developed films and two new ones.

Or rather an envelope that has plainly been opened in transit containing one of the new films and naught else arrived.  

Contacted our local delivery office and they have advised that any loose items that have come out of mail are sent to their "dead mail" centre for disposal.  In the case of something like this, destruction.  There's no mechanism at all in place to recover items from there - if the package is damaged in transit and the items fall out, they're gone.

Didn't really expect much luck finding them, but the fact there's not even a mechanism to *try* is really annoying.

Bet someone has felt the envelope and thought it's a greetings card which might have cash in.

was this via Royal mail?

if so I wonder if @Yoss might be able to assist in someway?

 

its just really frustrating to see all the crap that seems to happen to you, you really dont deserve it! and I wish I could do something about it!

 

 

[Yoss]

No chance I'm afraid. Thirty years ago somebody might have tried. It was a public service then, unfortunately it's just a business now that just happens to involve the public. It's not right but it's how it is. 

[High Jetter]

1 hour ago, omegod said:

Trying to get the MIL over to see her family in Ireland for what may be  her last trip, usually we fly and grab a hire car at the airport for a few days and last time this cost £240

Fuck me with a gilded kipper......£881 for the same deal this time ....... Jeeeesus christ 

I found the same around Easter, when looking to book a car for a week in August. Decided to leave it for a few weeks to see if things improve. BIL hired something over there for a few days and paid around €1,000!

[chadders]

1 hour ago, PhilA said:

That's not bad, I had to fork out 17k for my roof (not insurance money either, ugh) which is about 2600 sqft. Included removal of old roof, heat sealed rubberized underlayment and new top surface (architectural shingle, wind rated 135mph).

Phil

We've had some similar work done. Scaffolding alone was several k and as such we decided to get any additional work that would need doing at height in the reasonably near future, e.g. new gutters etc. doing at the same time.