Car bought from garage - problems arisen - NOW RESOLVED

[Sheefag]

It's business, nothing more and nothing less, it's not personal, just business.

 

Here's your car, please give me my money back.

 

Don't ever give people a choice.

[spike60]

I understand you not wanting to name the trader at the moment but it would good if you did when it's concluded, good publicity for them if it's resolved pleasantly, name and shame if they don't.

[cort16]

I read on a car dealer forum about something similar but from the dealer side. Basically the dealer is humped no matter what the invoice says. The only exception is if the invoice names specific faults , which it sounds like it doesn't

[SiC]

SiC, I can only assume that this was either a long time ago or your mate is being economical with the truth.

I've used the online MCOL service quite a few times and judgement is final.

Once I have had judgement, I immediately pay the extra £60 to send in the Baillifs. (The cost gets added to the debt)

I've never lost.

It's about making it easier for your target to do the right thing than the wrong thing.

 

I've never bothered with any of this 'letter before action' nonsense either, just go full nuclear on the bastards.

Yes, this was at least 7 years ago now.

 

Good to hear if they've tightened up the process, I wasn't aware that there had been a significant change in regards to the SCC procedures.

[Hertz]

I read on a car dealer forum about something similar but from the dealer side. Basically the dealer is humped no matter what the invoice says. The only exception is if the invoice names specific faults , which it sounds like it doesn't

 

Yes I spoke to a trader a while ago and he said unless it says "sold for spares/parts" on the receipt, then they are liable to repair/refund if the car is not fit for purpose within a certain timescale (not sure what that is).

[Cavcraft]

It's hard to believe a dealer hasn't tested a £1,500/£1,300 car up thoroughly and thus not found the fault. In some fairness we're all guessing as to what the response will be when he goes back to complain about it, they might well be great and sort it out-though admittedly that shit 'receipt' isn't promising. 

 

Anyhow, if they knew about the fault (be amazed if they didn't) then really it's a stupid and shit house trick to pull: if it's knackered they should have sent it round the auctions, but (assuming they did know) then greed has got the better of them. I just don't get why they'd want to be so dishonest, it's annoying sellers do this and just crap all over people for the sake of a profit in front of honesty.

[stripped fred]

Just to play devil's advocate, could they have been unaware of the fault? If so you'd hope they would sort it anyway.

[SiC]

It's hard to believe a dealer hasn't tested a £1,500/£1,300 car up thoroughly and thus not found the fault.

My experience of most dealers around here is that they get stuff in, whether from auction, ebay, other dealer part-ex stock, etc and stick it on the forecourt with a price. They only know about problems after a test drive or when a customer comes back.

 

Relying on thru put to get their margins sustainable.

[JohnK]

I would think it's fair to say the dealer may not have known about the issue, although discussion in the pub tonight has revealed he was looking at two cars there, he test drove the other one and reported back to the guys that the NSF coil Spring was broken. Maybe they need to firm up their process for checking cars before they go on the forecourt!

[Bren]

Give him an opportunity to fix the two injectors that are'nt of merchantable quality.

[sierraman]

i could be wrong but as soon as you've given him the opportunity to repair it, any refund goes out the window?

[JohnK]

I think the plan of action is fairly simple -

 

- Return car (once it's off the truck it's not going back on, so it's staying there)

- advise issue came about within 30 miles / 2 hours of ownership so is not of satisfactory quality and to be fair, given how sluggish and poorly running it is, it isn't fit for purpose

- Refund due

 

If it doesn't quite go to plan, a letter confirming rejection and requesting payment within 14 days or a claim filed through MCOL.

 

Somebody has suggested some law around misrepresentation and unfair trading regs as well (re the 'sold as seen' part) but I don't think Dean (car owner) or I have enough knowledge around that to put it forward as a viable case but we will see.

[HillmanImp]

My mate who was selling the Fiesta got rid of it for £450 the other night.

 

Next morning he got a message saying that the EML light had come on and he was bringing it back.

 

My mate rang me for a bit of advice as he was going to text they guy back and say all sorts of stuff about how he had explained the car had been laid up for several months etc but I said to him to just say it was 'souled as scene' and to ignore any further messages.

 

He is feeling bad as he did make sure everything was bob on with the car before he sold it spending considerably more than he sold it for repairing it but I pointed out that he has no idea what happened to the car since he last saw it. The new owner could've driven it all the way home in 1st gear or something.

 

If the guy hadn't bought the car, its not like Gav could've asked him to refund the money if it had happened when he owned it.

 

Anyhow my question is, i assume all this stuff on here only applies to dealers? My mate is quite right to follow my advice and tell this guy to do one?

[colino]

UK consumers have had massive protection for years, with the CRA(P) 2015 legislation, a lot ot traders will simply go out of business.  In short, even a £1300 banger buyer still has the right to repair, replacement or refund as previously, but short-term absolute rejection, for a faulty one, is even stronger.  You have up to 30 days to reject and receive a refund for a vehicle that isn't as described or isn't of satisfactory quality.  If you complain and get a fix, that 30 days is frozen, so if it goes wrong again on the same way, the 30 days isn't from when you bought it.

Get it back and have a friendly chat and decide if you want the repair, replacement or refund.  (Incidentally as it is a VAG, I doubt if two injectors have spontaneously given up the will to live, there will be another issue).

Remember too that a "trader" dialling down a price to £1300 will have £300 in it.

[garbaldy]

I find a lot of garages use salesmen to sell cars then when the buyer calls about problems they simply pass them over to the service department for them to sort it out,

It's almost as if they run pitches as separate businesses.

[Sheefag]

If it doesn't quite go to plan, a letter confirming rejection and requesting payment within 14 days or a claim filed through MCOL.

 

Somebody has suggested some law around misrepresentation and unfair trading regs as well (re the 'sold as seen' part) but I don't think Dean (car owner) or I have enough knowledge around that to put it forward as a viable case but we will see.

 

As I said further up the thread, it's just business, don't overthink it and don't get bogged down in dialogue.

 

Firstly, discuss and define your objective with your mate.

Secondly, make sure you 100% stick to it.

 

Im my experience, whilst someone might indicate that they intend to defend against a £1500 claim, the reality is that they will either pay up or you will get judgement by default.

 DO NOT accept an offer to pay by installments.

Once you have judgement, immediately pay extra and send the baillifs to collect.

 

It will cost a dealer too much time and money to defend, stick to your guns.

 

Of course, they may just do the right thing and pay up without any nonsense.

[NorthernMonkey]

Remember too that a "trader" dialling down a price to £1300 will have £300 in it.

Really?? 😠I wish.....

[sierraman]

Fuck that for a living. £300 profit on a car. What about the weeks you don't sell anything followed by the weeks you end up refunding when the car goes tits up.

 

A lot seem to sell £1000 plus cars with an RAC cover warranty thing on it. They can then redirect the buyer to that. Then they find the 'warranty' doesn't cover anything...

[JohnK]

Cars now returned. Apparently 'the boss' was out picking cars up.

 

The lad who was there is a salesman/valeter/mechanic and I kind of know him through previous dealings and he was sound. Stated the boss would probably refund the money but he will give my mate a call this afternoon when he gets back.

 

We will see ...

[fatharris]

"£1300 banger"

 

Banger? I've never spent that much on a car. My most expensive was £1150 and I only bought that one out of politeness/embarassment.

[NorfolkNWeigh]

Fuck that for a living. £300 profit on a car. What about the weeks you don't sell anything followed by the weeks you end up refunding when the car goes tits up.

A lot seem to sell £1000 plus cars with an RAC cover warranty thing on it. They can then redirect the buyer to that. Then they find the 'warranty' doesn't cover anything...

In the olden days of the late 80's/early 90's, it used to be quite normal to expect to double your money on any sub £800ish car. People* used to buy a car on Monday , get the ad in the paper on Tuesday, sell at 100% profit on Friday. Spunk the money at the weekend and repeat.

This was in the days of phoned in MOTs, false names at auctions and no mileage records of course. Also if you had a paye job the taxman didn't have the will or technology to even know you existed.

 

Mrs N sometimes asks, when I'm moaning about another 4 am start 600 mile day, why I don't jack it in a sell a few cars as we ever had as much spare cash as when the drive was full of auction Montegos and Orions. I tell her it's because I'm too honest.

[stephen01]

"£1300 banger"

 

Banger? I've never spent that much on a car. My most expensive was £1150 and I only bought that one out of politeness/embarassment.

 

tell us more!

[fatharris]

Well, I was serving overseas and earning a bonus, my boss joked that I could finally upgrade my motor and buy his wife's old Puma. I joked along with him and thought nothing of it until we returned to the UK and he asked me when I'd like to pick it up. Instead of nipping it in the bud, I squeaked "Er...tomorrow?"

 

And that's how I owned a Puma. Two burst brake pipes, two minor electrical fires and many other faults marred the experience somewhat, but it was a tidy steer.

 

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[inconsistant]

Rejecting a car is very much like making love to a beautiful woman, just block up their entrance with your banger and go in fully erect and shouting.

[andy18s]

Rejecting a car is very much like making love to a beautiful woman, just block up their entrance with your banger and go in fully erect and shouting.

I must have missed that episode of The Fast Show.....

[JohnK]

Rejecting a car is very much like making love to a beautiful woman, just block up their entrance with your banger and go in fully erect and shouting.

That was the thought initially - I said in the pub last night if it didn't go our way I would parallel park it in the entrance and fuck off!

 

Fingers crossed the general dogsbody will talk the gaffer round, if anything he's gonna be the chewy bastard. Turns out my mate bought car from bloke we dealt with today (who's fucking HUGE so explains his trepidation, but he was ace).

 

It's a shame because the car is a bloody decent example of what it is, it's a smart motor.

[Walter White]

Yes I had a similar experience. I bought a Carina e from a cheap and cheerful car lot in a bit of a hurry. Very quickly ( within a month ish) I had a poorly running engine. I added injector cleaner and it cleared up. Then the fault returned once the car was warm. I changed the injector but I reckon it must have been on it's way out when the dealer had it.

Got to be worth a return.

[rantingYoof]

The dealer who sold me the Aero gave me a Quentin Wilson assured warranty.

 

All I would be required to do to use it is find an approved garage that charged £30ph labour.

 

Crap warranty was crap.

 

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[bigfella2]

The dealer who sold me the Aero gave me a Quentin Wilson assured warranty.

 

All I would be required to do to use it is find an approved garage that charged £30ph labour.

 

Crap warranty was crap.

 

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Does that mean it was clocked?

[sierraman]

Or had a hair cut as old Quent would say.

 

I'd say most traders don't want the hassle of selling something that's known to be a problem. After all would you want to be taking the chance of Trading Standards taking you to the cleaners or someone offering to cave your head in if you don't sort the car out?