3 year old 207. Dead.

[Barry Cade]

What are your thoughts on this...?

 

Sister in law has a 3 year old 207 1.4 16v. 25,000 miles.Full Peugeot service history. Got a call on Wednesday at work to tell me it had broken down and could I have a look on the way home. I stopped at the car, turned the key and that familiar sound of no compression came from the engine- cambelt gone. Pulled off the covers and the belt had moved right off the end of the pulleys,leaving only a cm of belt -the rest had shredded.

 

I had to tow it down to the local dealer as they have no breakdown service. took them 3 days to look at it. Now "wear and tear" has been mentioned... No courtesy car, and awaiting a call from Peugeot customer services Monday, or maybe Tuesday. She needs her car for home visits for work.

 

What would be your course of action??

 

P.S. My brother in Law's car, an old P11 Primera I picked up from the auctions, went straight through its MOT on Thursday.. She's using this at the moment to keep her mobile...

[Timewaster]

My guess is they will try everything to make it someone elses fault.

There is probably a bit of bargaining in the car being "not fit for purpose" as surely a brand new properly serviced car can be expected to last more than 3 years?!

[ashmicro]

My guess is they will try everything to make it someone elses fault.

There is probably a bit of bargaining in the car being "not fit for purpose" as surely a brand new properly serviced car can be expected to last more than 3 years?!

 

 

+1. Get some proper consumer advice. This sort of thing is tricky.

[Mr_Bo11ox]

Just have a good old-fashioned row with them, theres no way they could win an argument that 25k and 3 years is a reasonable service life. Whats the belt change interval? I bet its twice that.

[Cavcraft]

Sound them out and the moment it looks like they're trying to do you over start raising your voice in the showroom but stay reasonably calm and don't swear etc.

Then get on the blower to Peugeot HQ quarters and complain like you've never complained before, perhaps dropping hints about local and motoring press and how you've been done over and will never buy a Peugeot again.

 

If that doesn't work piss through their letterbox.

[chaseracer]

1) Reasoned debate re. fitness for purpose.

 

2) Remind retailer of Sale of Goods Act; SIL's contract is with them, theirs is with Peugeot.

 

3) If still no joy, trading standards (assuming they haven't been 'cut'...)

[Conrad D. Conelrad]

4) Contact local signwriter

 

[dieselnutjob]

my 607 broke it's cambelt at 46000 miles (or something like that) and it was outside of the warranty period. This happened to the previous owner not to me.

He had it fixed by an independant and he told me that he got Peugeot UK to pay the bill (that's what he told me anyway)

I don't know what he had to do to pursuade them, but it seems that it can be done.

 

I think with cars that you need to either keep buying new ones every three years so that you always have a warranty, or buy old cars that aren't worth much and then it doesn't matter anyway.

 

Between 3 to 6 years seems to be the worst place to be as the car will be newish and complicated and you will be forced to fix it due to it's value, but you are on your own if something bad happens.

[Guest Leonard Hatred]

P.S. My brother in Law's car, an old P11 Primera I picked up from the auctions, went straight through its MOT on Thursday.. She's using this at the moment to keep her mobile...

 

Timing chain, FTW - if it's a petrol.

[Barry Cade]

Timing belt interval for the engine is 90,000. She's been down to the local dealer today and caused a scene in the middle of the showroom- she's 7 months pregnant too, and the poor guy got all the hormonal wrath that this brings...in front of a couple of customers who had finance paperwork in front of them. I wish I was there! I'll keep you all posted on how its going.

[CIH]

If the car has a genune service history (and not necessarily dealer service history) and it's failed within the quoted service interval they're on dubious legal ground, regardless of warranty.

[Barry Cade]

It's only had one service- 20k service intervals.Done by Peugeot dealer. Water pump bearing had failed throwing the belt off.

[Timewaster]

she's 7 months pregnant

 

Perfect! What an ace up your sleeve. Can you imagine Anne Robinson on Dogwatch tearing into some embaressed Peugeot spokesperson about leaving a pregnant woman stranded and forced to use an old car - Which we all know are UNSAFE DEATHTRAPS and probably give you cancer!

[chaseracer]

...She's been down to the local dealer today and caused a scene in the middle of the showroom- she's 7 months pregnant too, and the poor guy got all the hormonal wrath that this brings...in front of a couple of customers who had finance paperwork in front of them. ...

 

Yeah, that could work...!

 

[Alexg]

No matter how much you rant and rave at the bloke behind the desk it ain't up to him, his boss or the owner of the dealership. It'll be up to Peugeot.

 

I had it happen to one of my customers, he bought an Astra Sri 1.9 150ps Diesel from me and had it serviced as required. Just over 3 years and 25k miles later it failed to start, cambelt had snapped. After a discussion with Vauxhall via our service dept Vauxhall agreed to pay the labour as long as the customer paid for the parts. He agreed! I would have been fucking furious

[Richard]

Back in the '70s a friend of my dad's wrote in German to the chairman of VW expressing his disappointment at his local dealer's failure to get his Beetle to start reliably. In his opening line he mentioned that he was in the Polish army in 1939. That worked.

[Father Ted]

P.S. My brother in Law's car, an old P11 Primera I picked up from the auctions, went straight through its MOT on Thursday.. She's using this at the moment to keep her mobile...

 

Timing chain, FTW - if it's a petrol.

 

Suppose thats the advantage of the Micra, no belts to snap.

Im worried about the clutch in the Zafira, 30K miles, its bite is high and its making a funny noise untill you dip the clutch.

[Lankytim]

I have been told theres a fault on circa 2006 micras that causes the timing chains to stretch and knock the valve timing out, it was costing Nissan a fortune in warranty repairs. To get round it Nissan invented a 13k mile oil service (or therabouts) which most people didn't do as it was very close to another service. Nissan claimed that fumes from the old oil caused the tensioner to overtension and stretch the chain and those who had missed this vital oil change voided their warranty!

[scooters]

fucking unbelievable....

 

only today, I had a call from a colleague - he's looking for a new car - kows I know a bit about it and wants to buy a brand new one cos 'they are reliable'

 

sorry - all cars are intrinsically unreliable as they are only as strong as their weakest component. I think the best way to minise this risk is to only own vehicles that have a track record of day to day real world reliability - that is the only way to minimise the risk

[Negative Creep]

How long is the belt change interval? I'm guessing it's 3 years so if you're just out of warranty you may be able to push for a goodwill gesture?

[M'coli]

If the mileage interval's 90,000, then it should be longer than 3 years - 5, probably?

[woolleyiain]

Is there a seperate powertrain warranty? Most manufacturers now have a 3 year 36k bumper to bumper warranty and then a "powertrain" extension upto a certain milage (say 60k / 5 years). Get the dealer to run the VIN through Peugeot's website if they haven't done already. Failing that, take the VIN to another main stealer and have them do it, then present it to the idiots that have the car at the moment. That should show you the warranty breakdown and any extension for the oily bits. Threaten to take this to trading standards if they don't budge.

 

Also, get the name and phone number for the district service manager for your area and try to contact them directly, the dealership will not give this to you, but some googling should dig it up, contact that person without telling the dealer. DSM's take a dim view of things just being dropped on them. That'll get the dealership that has the car a bollocking at the very least. Contact peugoet customer care and set up a case with them and threaten to wreck the dealer's CSI score (peugeot will send you a survey after you take the car away from the dealer to ask how you were treated - the dealer has no control over this, but there are big bonuses from most manufacturers paid to dealers if their scores are decent at the end of every month, they should be scared of you - I'm fucking terrified of most of my customers here for this reason).

 

And don't, whatever you do, go in and scream at anybody. You'll get nothing done.....

[Barry Cade]

Copied from the service book...

 

The replacement intervals for the timing belt are as follows:

PETROL ENGINES DIESEL ENGINES NORMAL CONDITIONS ARDUOUS CONDITIONS

 

2.0 l 87,500 miles or 10 years 70,000 miles or 10 years

 

1.1 l - 1.4 l - 1.6 l - 1.8 l - 2.2 l HDI 2.0 l (120 bhp) 95,000 miles or 10 years 70,000 miles or 10 years

 

3.0 l V6 24V HDI 1.4 l - 1.6 l - 2.0 l (except 120 bhp) - 2.2 l - 2.7 l - V6 HDi 140,000 miles or 10 years 112,500 miles or 10 years

 

 

 

So 95,000 or 10 years.Its a 1.4 16v

 

She is in contact with Peugeot, as I told her not to bother with the dealer too much- also the dealer is part of a huge chain of dealers up here in Scotland, who sell pretty much all makes and models. Scots folk will know who I mean, and probably understand why not to bother with them if possible.... The reason she got tore into the dealership is the fact that they'd had it for a few days and didn't go near it. When they did, they told her exactly the same as I did after 2 minutes at the side of the road..

[M'coli]

They are the shower of cunts with the same initials as air conditioning?

[Barry Cade]

I could not possibly divulge that information.. I'm away for a Cobra beer. It is Ace. I may go to bed around 4.28.

[pogweasel]

Oh, so presumably you can add several thousand merciless hire car thrashing miles on to whatever tje odometer says?

[Negative Creep]

Who here would trust a timing belt to last 10 years!?

[Barry Cade]

Who here would trust a timing belt to last 10 years!?

 

Ford seem to manage it no probs in the Zetecs. Never seen a broken belt on one of those.

[Barry Cade]

Just been told she has to pay nearly £700 towards repair, due to "fair wear and tear"....

[Richard]

I'd be planting the fucker in the showroom window.