3 year old 207. Dead.

[Barry Cade]

There was a guy who did that with a Frontera, in SVL's in Kirkcaldy, but at least his ran..

[CreepingJesus]

That's a shocker. Odd failures will happen, but you'd think they'd make it good again, post-haste, wouldn't you?

I've worked for that organisation too: we had an in-joke about cars coming back from the body shop with the window winders on the outside. Maybe he's just taking it out on the Scottish public, after buying a yacht with a dubious service history, from a rock star...

[dieselnutjob]

the timing belt is supposed to be replaced at 100,000 miles but actually she has "used up" 1/4 of that.

Therefore I would say that fair wear and tear would be 1/4 of the cost of replacing a worn out timing belt.

[Richard]

the timing belt is supposed to be replaced at 100,000 miles but actually she has "used up" 1/4 of that.

Therefore I would say that fair wear and tear would be 1/4 of the cost of replacing a worn out timing belt.

 

I'm sorry but that reminds me of this

 

If they are so scared of her benefiting out of this they should find her an identical car with the same mileage and do a swap.

 

I should be visiting our local Trading Standards for work this week or next, I'll ask them what they think of it (in general terms of course).

[Owain-328i]

French and italian cars seem to love throwing timing belts..... Uch ghastly engine's. When are they going to wake up and smell the coffee and start using chains?

 

Theres no way any money will have to leave you'r sisters purse to get this repaired. At 3 years old and 25k miles, a timing belt faliure is simply unacceptable by any manufacturers standards.

 

They can try and claim what they like, but its not going to wash. A few well worded letters to Peugeot UK, and the owner of the francised dealer in question to start the ball rolling i think.

 

Oh and for the record... New french cars are hideous, poorly made shit boxes. Theres no need to buy this rubbish anymore when the new Fiesta is such a good car.

[Mr Lobster]

Knowing the dealer group concerned I would agree that they won't give a tiny rats ass about this so best way forward is to speak to Peugeot. Also, said dealer group ran a lot of 207s as rental cars about that time so unless she bought it new then thats probably where it started out although that itself doesn't neccesarily mean its a bad car.

 

Can't really see a problem though, surely Peugeot should stump up for this?

[Guest]

Just been told she has to pay nearly £700 towards repair, due to "fair wear and tear"....

 

Did she buy the car on finance? Their attitude sounds typical of Uncle Twat and of PSA in general. I was spun the same line when my C4 gave me a load of shit early on in its life. Admittedly nothing as serious as a timing belt snapping, but some pretty hefty bills involving endless permutations of knackered brake discs \ wheel bearings. Conveniently the warranty didn't cover failure of such items, the garage claimed I'd thrashed the car to death and, in the words of the manager 'weren't going to help me at all, because we're sick of people like you taking us for a ride'. I resisted the temptation to twat him in the face and walked out saying nothing.

 

I eventually got a contribution from Citroen UK (after they initially refused point blank) by threatening to cancel the finance agreement on the grounds of fitness for purpose \ fair and reasonable design life under the Sale of Goods Act \ the EU proposals. Grudgingly they relented but I had to be an utter pain in the arse and send several letters and e mails. Even if the car isn't on tick your sister still has grounds under the SOG Act and the EU proposals. At the very least they should be lending her a hire car gratis for the arseache she's encountered.

 

I wouldn't recommend planting the car \ obstructing anyone with it though. I tried that and got a warning from the Old Bill after one unfortunate day when the garage more or less told me to fuck off and stop wasting their precious time. You need to look whiter than white in this to truly convey the hideous absence of customer service in this whole affair.

[Barry Cade]

Latest update:

 

She's decided to pay the £700, along with a strongly worded letter to Peugeot UK, that it has been paid under duress, and will be followed up with Trading Standards, and if need be, the small claims court. I'll await their response!

 

I believe the car is on finance, with said dealership group..

[gtd2000]

Hang on a second here - from what I understand the water pump bearing failed, which in turn threw off the cambelt?

 

Based on this account, then the service interval of the timing belt is irrelevant - the timing belt was a consequence of the pump failure.

 

What is the expected life of a water pump?

 

I certainly wouldn't pay them a penny - I'd get legal advice on this matter before doing anything.

 

If she is stumping up the money, I'd put an extra caveat on the "payment under duress" that she will be contacting the local media with regards to the dreadful service & support provided by the Peugeot...unless the money is refunded.

 

I'd even suggest making up a Facebook page to tell all and sundry too - they wouldn't like that at all

[warren t claim]

 

If she is stumping up the money, I'd put an extra caveat on the "payment under duress" that she will be contacting the local media with regards to the dreadful service & support provided by the Peugeot...unless the money is refunded.

:

 

I can't imagine the local media giving a fuck if the dealer advertises with them.

[chaseracer]

The words TRADING STANDARDS have been mentioned several times. They are there to advise and assist in cases like this.

 

Has she contacted them yet, Tiff, or is she just going to roll over and cough up the cash to the dealer?

[gtd2000]

 

If she is stumping up the money, I'd put an extra caveat on the "payment under duress" that she will be contacting the local media with regards to the dreadful service & support provided by the Peugeot...unless the money is refunded.

:

 

I can't imagine the local media giving a fuck if the dealer advertises with them.

 

Good point - I should have specified that "local" in this sense means "UK" to me.

[CIH]

FFS don't pay the £700! The car has blatantly suffered premature component failure and should be repaired under warranty.

[VWPowered]

i agree get hold of watchdog/top gear/rogue traders, pay nothing, stamp your feet loud and they will have no option but to sort the car.. terrible though and utterly shocking too

[fiatdaft]

i take it you havn't heard about the dealer group in question ^

[VWPowered]

i ment peugeot

[dieselnutjob]

the timing belt is supposed to be replaced at 100,000 miles but actually she has "used up" 1/4 of that.

Therefore I would say that fair wear and tear would be 1/4 of the cost of replacing a worn out timing belt.

 

I'm sorry but that reminds me of this

 

If they are so scared of her benefiting out of this they should find her an identical car with the same mileage and do a swap.

 

I should be visiting our local Trading Standards for work this week or next, I'll ask them what they think of it (in general terms of course).

 

I will put my point more clearly.

 

If something is "fair" then they should be able to justify what it is, i.e. explain it. If they can't explain it then it isn't fair.

 

So, if it is "fair" and if it is "wear and tear" then what exactly is it that that has "worn" and is being replaced?

 

If they are pulling the head off and replacing some valves then the only "worn" parts that will be replaced are the valves, water pump and timing belt. Everything else will be as it was before, and therefore they can't justify any "wear and tear" argument.

 

Or are they going to put a complete brand new engine in it?

 

£700 for some slight wear to valves, water pump and a timing belt is clearly excessive.

 

They probably can't justify it and as they are using it force her to pay it in order to get her car fixed, it is probably an unfair contract which a judge would overrule (I hope). I would say paying it under duress and then going to court once the car is back is actually quite a good move.

[chaseracer]

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