Autoshite Outages

[brownnova]

As you're all well aware we are experiencing regular outages on the site currently.  

This stems from the initial outage we had last month, where the site became disconnected from the server due to a networking fault.  Since then despite taking a number of steps to rectify this on our side we still get the site disconnected from the network once a day. 

Unfortunately we are not receiving the support we need from the external hosting company to rectify this, as the fault appears to lie on their side.  Essentially whilst we (well by we I mean Slartibartfast) can apply the jump leads each time to get us back up and online, they (the hosting company) are failing to fix the underlying fault or provide us with the tools/support to do so. 

As an admin team we are trying to work out our options for the long term stability of the site. This is not totally straightforward given our varying working hours etc. but Slarti does jump straight to it every time we go down.  This morning we were made aware at 9.59 we were back online by 10.21. 

What can I do?
As people have been - if you spot it's down and you have a means of contacting any of the admin team via external methods let us know.  One of us can contact Slarti and he has been getting it back online in a few minutes. That way we hope disruption will be kept to a minimum. 

I know a few people have offered practical help and experience, this is greatly appreciated.  I'll be asking how we can best use this. 

I'm going to lock this thread simply so it is only used for latest updates, and these aren't lost in a deluge of posts and therefore any member can see it easily.

 

Finally, thank you all for your patience - this is a very frustrating spell for AS and I know it is extremely annoying!

[brownnova]

Apologies for the delay in updates, I was away on holiday and whilst I was away the issues have been resolved.

As you’ve probably noticed, the daily outages have now ceased. Many thanks to SiC for lending his experience to us to resolve the issues on a more permanent basis and to Slartibartfast for his work ongoing in sorting it out too, especially being available at a moments notice when it went down.

There will be some planned down time in the not too distant future, where we make some much needed upgrades to the forum. But this will be communicated in advance of when it is happening.