carlo Posted May 23 Share Posted May 23 I've been with Direct Line for decades, they were always pretty competitive around renewal time but perhaps more importantly were easy to get hold of, negotiate a slightly better rate come renewal, and be amenable to short term insurance options. The only reason I'm still with them now is price; my renewal this year was only £20 or so dearer than previous, so tried a couple of other companies and they quoted over double. Direct Line's service has gone completely down the toilet, I think their call centre is in South Africa or somewhere, they have very little understanding of virtually any question you ask them. Call wait times are almost exactly 45 minutes (very suspicious, perhaps they're hoping you'll give up) each call. I find it easier just to renew online, couldn't be arsed with all the hassle. Link to comment Share on other sites More sharing options...
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