Posted 05 August 2017 - 06:34 AM
A girl I work with went through her own insurance after a non-fault minor bump.
As is the fashion now, as soon as they knew it was non-fault they palmed her off onto some claims management shitehawks, no doubt earning a tidy referral fee in the process.
Anyway these bastards had her in an overpriced credit hire in no time, her car got fixed but now, over a year later, she is getting stressed out as the credit hire company is taking the other parties insurers to court as they're refusing to pay the £130 a day hire fee, they keep ringing her to send this and that as evidence, threatening that she'll be landed with the bill if she doesn't comply.
When my Subaru was stolen my insurance company also put me through to one of these sets of bastards, although once they were clear that I wasn't injured and had another car available they transferred me back.
Dealing with the other parties insurance direct is the best thing IMO, saves cost all round and may contribute in some tiny way to reducing everyone's renewals.
Your insurance is not there to look after you any more, I'm afraid. Report something like this to them and they just enter Infinite Gouging mode.